Returns & Exchanges

At Industry Beans, we take pride in the quality of our specialty coffee and equipment; if you are not completely satisfied with your purchase, we offer a straightforward return process for non-perishable items within 30 days.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization.

• 2.
  Prepare Package

  Ensure the item is in its original, unopened packaging and securely pack it to prevent damage during transit.

• 3.
  Ship Item

  Send your package to our Melbourne roastery using a trackable shipping service to ensure safe delivery.

• 4.
  Refund Processing

  Once received and inspected, we will issue a refund to your original payment method or provide store credit within 5 business days.